We thrive on providing each and every client who walks through the doors with the best possible service we can offer. 

To ensure this is maintained there are a few policies in place just to make sure your experience with us goes as smoothly as possible.

 

Cancellation Policy:

-We understand that things can come up. We value your time, and we hope you value ours, too. In the event you need to cancel your appointment, please be sure to notify us no later than 48h hours before your scheduled appointment. Failure to notify us in time will incur a loss of your deposit.

You need to reschedule your canceled appointment within 7 days as your deposit is non-transferable.

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Latecomer Policy:

If you are delayed in your arrival, please remember that your service will end at its original time. Please be sure to arrive on time for your treatments, any late arrivals, more than 10 minutes, will need rescheduling and will incur a late cancellation fee of £25

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No Show Policy:

Please be advised that our salon has a no-show policy whereby any no-shows would lose the deposit paid. Any future appointments would have to be pre-paid in full prior to booking.

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Refund Policy:

Deposits are non-refundable. If you have paid in full we will refund you minus 20%. If you have canceled your appointment within 48h. You will need to reschedule within 7 days for the same treatment you have originally booked for you not incur another booking fee.

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Privacy Policy:

Customer information in our files is used to improve your service and send important messages as well as marketing communications. We do not, under any circumstances, share this information with third-parties

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Right to refuse policy:

Our establishment has the right to refuse service to anyone who is under the influence of alcohol or drugs, behaves inappropriately with our staff, or can pose a threat to our business.

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Health and Safety Policy:

"The safety of our staff and clients is our utmost priority. If you are suffering from any contagious infection, we recommend that you reschedule your appointment until you feel better. You may be asked to wear masks or get your temperature tested."

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Pricing Policy:

"Our salon pricing may occasionally vary. For accurate pricing please request a complimentary in-salon consultation." If you have already booked an appointment(paid or not paid) you won't be able to claim any special offers if they were not valid on the date of your booking

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